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Legal

Refund & Exchange Policy

Last updated · July 2026

This page is maintained by Radici to explain how we handle information on this website. It is written to reflect applicable Kuwaiti laws — including the CITRA Data Privacy Protection Regulation (Res. 26/2024), the Electronic Transactions Law (No. 20/2014) and the Anti-Cybercrime Law (No. 63/2015) — and should not be read as legal advice. For binding interpretation, please consult qualified counsel.

At Radici, we want you to be confident in every pair you order. This policy explains how returns, exchanges, and refunds work for items purchased through our website, in line with Kuwaiti consumer protection principles.

1. Standard Returns & Exchanges

You may return or exchange an item within 14 days from the date you receive it, provided:

  • The item is in its original, unworn condition.
  • The original packaging, tags, and any included accessories are intact.
  • You provide proof of purchase (order confirmation or receipt).

Items that show signs of wear, damage, or alteration after delivery are not eligible for return or exchange.

2. How to Request a Return or Exchange

To start a return or exchange:

  • Contact us within 14 days of receiving your order at hello@radicikw.com or by phone at +965 9946 0331.
  • Include your order number and the reason for the return or exchange.
  • We will review your request and confirm eligibility before providing return instructions.

Return shipping costs are the responsibility of the customer unless the item was incorrect or defective when delivered.

3. Refunds

Once we receive and inspect the returned item, approved refunds will be processed to the original payment method used at checkout. Refunds are issued in Kuwaiti Dinars (KWD) at the purchase price shown on your order confirmation.

Please allow a reasonable processing period for the refund to appear in your account, depending on your payment provider.

4. Customized & Made-to-Order Items

Items that are customized, personalized, or made-to-order — including bespoke footwear configured through our factory portal — cannot be returned or exchanged unless they arrive faulty or materially different from what was ordered.

If you believe a customized item is faulty or incorrect, contact us within 14 days of delivery with photos and your order details. We will assess the issue and, where appropriate, arrange a repair, replacement, or refund.

5. Items Not Eligible for Return

The following are not eligible for return or exchange:

  • Customized, personalized, or made-to-order items (unless faulty).
  • Items worn, used, damaged, or altered after delivery.
  • Items returned without original packaging, tags, or proof of purchase.
  • Final-sale items marked as non-returnable at checkout.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately with your order number and clear photographs. We will work with you to resolve the issue by exchange, repair, or refund, as appropriate.

7. Contact

For return, exchange, or refund requests, reach us at:

Radici — Dar Al Musamimeen Wholesale Company for All Types of Apparel
Commercial Registration No. 459634
Kuwait City, State of Kuwait
Phone: +965 9946 0331
Email: hello@radicikw.com

8. Changes to This Policy

We may update this Refund & Exchange Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.